ph78 Privacy Policy

1.Introduction

ph78 (the "Operator," "we," "us," or "our") operates the online gaming platform accessible at ph78.lat (the "Platform"). This Privacy Policy (the "Policy") describes how ph78 collects, processes, stores, shares, and protects personal data provided by registered players and visitors ("you," "the Data Subject") in connection with use of the Platform.

ph78 is committed to handling personal data responsibly and in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable PAGCOR-regulated data governance requirements. If you are a Filipino player based in Metro Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines, these protections apply to your account and your data in full.

By creating a ph78 account and using the Platform, you acknowledge that you have read, understood, and agree to the data processing practices described in this Policy. If you do not agree, you must discontinue use of the Platform.

2.Personal Data We Collect

ph78 collects personal data through three primary channels: data you provide directly during registration and account management; data generated automatically through your use of the Platform; and data obtained from third-party verification and payment service providers where necessary for identity verification and fraud prevention.

Data you provide directly:

• Full legal name as it appears on a valid Philippine government-issued ID;
• Philippine mobile number in +63 format (used as your primary account identifier and for OTP verification);
• Date of birth (required for age verification — ph78 accounts are for players aged 21 and above only);
• Account password (stored in hashed form — ph78 cannot retrieve your plain-text password);
• Identity documents submitted for KYC verification (e.g., Philippine passport, SSS/UMID card, driver's license, voter's ID);
• Payment instrument details (GCash number, PayMaya number, bank account information) provided for deposit and withdrawal purposes;
• Communications sent to ph78 support, including the content of messages and any attachments.

Data collected automatically:

• IP address and approximate geographic location derived from IP;
• Device type, operating system, browser type and version;
• Session data including login timestamps, session duration, and game activity logs;
• Transaction records including deposit amounts, game wagers, winnings, and withdrawal requests, all denominated in PHP;
• Cookies and similar tracking technologies as described in Section 6.

Data from third parties:

• Identity verification results from KYC service providers engaged by ph78;
• Transaction confirmation data from payment processors including GCash, PayMaya, and Philippine banking partners;
• Fraud and risk signals from third-party security and anti-fraud services where contractually authorized to share such signals with licensed gaming operators.

3.How We Use Your Personal Data

ph78 processes your personal data for the following purposes:

• Account creation and management: to register your ph78 account, verify your identity, authenticate your ph78 Login sessions, and manage your account settings;
• Service delivery: to provide access to the Platform's game library, process deposits and withdrawals in PHP, credit bonuses, and generate your transaction history;
• Legal compliance: to comply with our obligations under the Philippine Data Privacy Act, Anti-Money Laundering Act (AMLA), and PAGCOR-regulated reporting requirements;
• Fraud prevention and security: to detect and prevent unauthorized account access, fraudulent transactions, money laundering, and other prohibited activities as defined in the ph78 Terms & Conditions;
• Responsible gaming: to monitor gaming patterns that may indicate problem gambling and to enforce self-exclusion requests and deposit limit settings;
• Customer support: to respond to your queries, resolve disputes, and process complaints;
• Platform improvement: to analyze aggregate usage patterns, identify technical issues, and improve Platform performance for Filipino users;
• Marketing communications: to send promotional offers, bonus notifications, and platform updates to players who have not opted out — subject to the conditions described in Section 9.

ph78 does not use automated decision-making processes that produce legal or similarly significant effects on players without human review, except where such automation is required by PAGCOR-regulated compliance frameworks (e.g., automated self-exclusion enforcement).

4.Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, ph78 processes your personal data on the following legal bases:

• Contractual necessity: processing is necessary to perform the contract between you and ph78 established when you create an account and accept the Terms & Conditions;
• Legal obligation: processing is required to comply with ph78's obligations under Philippine law, including anti-money laundering requirements, PAGCOR regulatory directives, and tax reporting obligations;
• Legitimate interests: processing is necessary for ph78's legitimate interests in fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights;
• Consent: for marketing communications and non-essential cookies, ph78 relies on your consent, which you may withdraw at any time without affecting the lawfulness of processing conducted before withdrawal.

5.Data Sharing & Disclosure

ph78 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. ph78 may share your personal data with the following categories of recipients where necessary to provide the Platform's services or comply with legal requirements:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank receive the minimum personal and payment data necessary to process your deposits and withdrawals;
• KYC and identity verification providers: third-party services engaged by ph78 to verify player identity documents receive only the data necessary for verification;
• Anti-fraud and security services: risk management providers receive anonymized or pseudonymized signals necessary for fraud detection;
• Regulatory authorities: ph78 will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies where required by applicable Philippine law or pursuant to a valid legal order;
• Professional advisors: legal counsel, auditors, and accountants bound by professional confidentiality obligations who assist ph78 in its legal and compliance functions.

All third parties with whom ph78 shares personal data are required by contract to process that data only for the specified purpose and in accordance with applicable data protection law.

6.Cookies & Tracking Technologies

ph78 uses cookies and similar technologies to support the operation of the Platform. Cookies are small text files stored on your device by your browser when you visit the Platform. ph78 uses the following categories of cookies:

• Strictly necessary cookies: required for core Platform functions including session management, security, and authentication. These cannot be disabled without impairing Platform functionality;
• Functional cookies: store your preferences such as language settings, remembered login state (if you have selected "Remember Me" at ph78 Login), and game display preferences;
• Analytics cookies: used to collect aggregate and anonymized data about how Filipino players use the Platform, enabling ph78 to improve performance and user experience. These are activated only with your consent;
• Marketing cookies: used to deliver relevant promotional content within the Platform. These are activated only with your consent and may be opted out via your account settings.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair the Platform's core functionality, including the ph78 Login process.

7.Data Retention

ph78 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law:

• Account registration data and KYC documents: retained for a minimum of five (5) years from account closure, as required under the Philippine AMLA and PAGCOR reporting frameworks;
• Financial transaction records (deposits, withdrawals, wagers): retained for a minimum of five (5) years from the date of each transaction;
• Communications with ph78 support: retained for a minimum of three (3) years from the date of the last communication;
• Game activity logs: retained for two (2) years from the date of the session;
• Marketing consent records: retained for the duration of your ph78 account plus one (1) year from account closure.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with ph78's data disposal procedures.

8.Data Security

ph78 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data in transit between your device and ph78 servers;
• Encryption of sensitive data at rest, including payment instrument data and identity document scans;
• Password hashing using industry-standard one-way cryptographic functions — ph78 personnel cannot retrieve your password in plain text;
• OTP-based two-factor authentication for ph78 Login on unrecognized devices, using your registered Philippine mobile number;
• Role-based access controls limiting access to personal data to authorized ph78 personnel with a business need;
• Regular security assessments and penetration testing of Platform infrastructure;
• Incident response procedures in compliance with NPC breach notification requirements under RA 10173.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph78 will notify the National Privacy Commission and affected players within the timeframes prescribed by RA 10173 and its Implementing Rules.

9.Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph78:

• Right to be informed: you have the right to know how ph78 processes your personal data, as described in this Policy;
• Right of access: you may request a copy of the personal data ph78 holds about you;
• Right to rectification: you may request correction of inaccurate or incomplete personal data in your ph78 account;
• Right to erasure: you may request deletion of your personal data where ph78 no longer has a legal basis to retain it, subject to overriding retention obligations under Philippine law;
• Right to data portability: you may request your personal data in a structured, commonly used, machine-readable format where technically feasible;
• Right to object: you may object to processing based on ph78's legitimate interests, including direct marketing communications;
• Right to lodge a complaint: you may file a complaint with the National Privacy Commission (NPC) if you believe ph78 has processed your personal data in violation of RA 10173.

To exercise any of the above rights, contact ph78's support team using the email address displayed in the footer of this page. ph78 will respond to data rights requests within thirty (30) calendar days of receipt.

10.Children & Minors

The ph78 Platform is strictly for individuals aged 21 years and above. ph78 does not knowingly collect personal data from individuals under the age of 21. If ph78 discovers that a person under the minimum age has registered an account or provided personal data, ph78 will immediately suspend the account, void any associated transactions, and securely delete the personal data of the underage individual.

If you have reason to believe that a minor has created a ph78 account, please contact support immediately using the contact details in Section 13. ph78 takes underage gaming violations extremely seriously and cooperates fully with law enforcement and PAGCOR in investigating and addressing such incidents.

11.Third-Party Links

The ph78 Platform does not contain outbound links to third-party websites for general browsing purposes. Where technical integrations with payment providers (GCash, PayMaya, banking partners) redirect you to a third-party interface to complete a transaction, that third party's privacy policy governs the handling of data within their interface. ph78 is not responsible for the privacy practices of third-party payment providers, though it selects providers that maintain privacy standards consistent with Philippine law.

12.Policy Amendments

ph78 reserves the right to update this Privacy Policy at any time to reflect changes in data processing practices, legal requirements, or Platform operations. Material changes will be communicated to registered players via SMS to their registered Philippine mobile number at least seven (7) calendar days before the amended Policy takes effect, unless immediate amendment is required by applicable law.

The effective date of the current Policy version is displayed at the top of this page. Continued use of the ph78 Platform after the effective date of an amended Policy constitutes your acceptance of the updated terms. If you do not agree to the amended Policy, you should close your ph78 account before the effective date.

13.Contact & Data Protection

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ph78, you may contact the ph78 support and data protection team via the email address displayed in the footer of this page. Emails and addresses displayed on this Platform are for informational reference and are not clickable links.

ph78 is committed to responding to all data privacy inquiries within the timeframes prescribed by the Philippine Data Privacy Act. For complaints that cannot be resolved directly with ph78, you may submit a formal complaint to the National Privacy Commission (NPC) of the Republic of the Philippines.

For responsible gaming concerns and self-exclusion requests, please visit the ph78 Responsible Gaming page. For general frequently asked questions, visit the FAQ page.